Technical Requirement:

Web Browser(Google Chrome)

Team Viewer

Whatsapp Desktop or Signal

Initial Consultation:

•We Schedule an initial consultation with the customer to understand their business, goals, and requirements.

•this opportunity is to introduce your Managed Online Store Service and explain how it can benefit their business.

•Gathering information about your products, target audience, existing online presence (if any), and any specific preferences or concerns they may have.

Proposal and Agreement:

•Prepare a tailored proposal outlining the scope of your services, pricing, and terms.

•Present the proposal to the customer, either in person or via email, highlighting the key features and value proposition.

•Addressing any questions or concerns the customer may have and negotiate terms if necessary.

•Once both parties are satisfied, finalize the agreement with ignature.

Onboarding Documentation:

•we prepare a welcome package or onboarding document that includes all the necessary information and instructions for the customer.

•This document outline the onboarding process, provide clear guidelines for sharing product information, and detail the timelines and next steps.

•Include any required forms or templates for the customer to fill out, such as product descriptions, images, pricing details, and shipping information.

Data and Assets Collection:

•We Establish a convenient method for the customer to share their product data, descriptions, and images with your team.

•This can be done through secure file-sharing platforms, email, or Whatsapp.

•we communicate the preferred format, file size, and any other specifications for the data and assets to ensure a smooth onboarding process.

• deadline for the to submit all necessary information, allowing sufficient time for your team to process and optimize the data.

Store Setup and Configuration:

• we assign a dedicated team member or project manager to oversee the onboarding process for each customer.

• we use the provided data and assets to set up the customer's online store on the chosen e-commerce platform.

•configuring the store settings, including personalized shop domain, email address, branding elements, and integration with relevant payment and shipping options.

• we ensure that the customer's products are accurately listed, with compelling descriptions, high-quality images, and appropriate categorization.

Testing and Quality Assurance:

Conduct thorough testing of the customer's online store to ensure all functionalities, including product listings, shopping cart, and checkout process, are working correctly.

Check for any discrepancies or errors in the product data, pricing, or inventory management.

Verify that the customer's store is optimized for different devices and browsers to provide a seamless user experience.

Training and Support:

Provide comprehensive training to the customer on how to manage their online store, including product updates, inventory management, and order processing.

Offer guidance on effective online selling techniques, customer engagement, and leveraging the e-commerce platform's features.

Establish a support system for the customer to reach out with any questions, concerns, or technical issues they may encounter during the initial setup or ongoing management.

Launch and Handover:

Schedule a launch date in coordination with the customer to go live with their online store.

Conduct a final review to ensure everything is in order, and all necessary integrations and configurations are active.

Hand over the control and access credentials of the customer's online store, empowering them to manage their business while providing ongoing support as needed.

Ongoing Relationship:

Maintain regular communication with the customer to address any ongoing needs, concerns, or opportunities for improvement.

Provide performance reports and analytics to help the customer track sales, monitor customer engagement, and identify areas of growth.

Continuously offer support, recommendations, and updates on industry trends to help the customer maximize their online sales and achieve long-term success.